Everything running as normal! COVID-19 update - Online orders still progressing and shop premises re-opening on 15th June

Policies

Items will not be dispatched until payment is received in full.

Shipping

All items are sent via UK Royal Mail postal service will require a signature and are either sent by Recorded ( 2-3 days ) or Special Delivery ( next day ), depending on value - unless otherwise stated ( items under £20 are sent via 1st class standard post , please let me know if you require otherwise ).

Overseas packages are also sent via Royal Mail, by International Recorded Delivery, requiring a signature and take up to 10 days.

Please let me know as soon as possible if you are wishing to order but require a speedy dispatch and delivery so that I can amend any possible postal costs.

Regarding international customs / taxes - prices do not include any custom/duty fees if you're ordering from outside the UK - such duties, taxes and fees remain the responsibility of the customer.

Returns & Refunds

My hand-made products are quality assured, but if for any reason you are not happy with a product due to a genuine fault, please contact me as soon as possible so that I can arrange a repair where possible and issues can be resolved efficiently.
Due to the fact that all items are hand made and not mass produced, custom / bespoke orders will NOT be accepted for return / refund.

Customers have 14 days from date of receipt of goods to return unwanted goods ( but must include all original packaging and parts and please let me know if you wish to return and the reason why within 5 days of receipt so that I can resolve as efficiently as possible), this DOES NOT APPLY TO CUSTOM ORDERS.

As jewellery is something that can be worn everyday, please take note of any care and guidance I include in listings / packaging, these items are handmade, some including delicate gemstones.


Privacy

To fulfil your order, you must provide me with certain information, such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.

Why I Need Your Information and How I Use It

I rely on a number of legal bases to collect, use, and share your information, including:

as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law; and
as necessary for the purpose of my legitimate interests, if those legitimate interests are not overridden by your rights or interests, such as providing and improving my services. I use your information to provide the services you requested and in my legitimate interest to improve my services  I use your information as necessary.

Data Retention

I retain your personal information only for as long as necessary to provide you with my services and as described in my Privacy Policy. However, I may also be required to retain this information to comply with my legal and regulatory obligations, to resolve disputes, and to enforce my agreements. I generally keep your data for the following time period: 4 years.

Your Rights

If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:

Access.

You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.

Change, restrict, delete.

You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.

Object.

You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.

Complain.

If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority.

How to Contact Me

For purposes of EU data protection law, I, Helen C Walls, am the data controller of your personal information. If you have any questions or concerns, you may contact me at :

info@helencwallsjewellery.com